In order to increase your business’ gross profit, reduce customer complaints and achieve a higher rate of customer satisfaction in this day of intense competition, it has become imperative that service advisors improve their communication and sales skills.
This popular workshop will teach you and your service advisors methods which will enable you to better understand customer expectations and needs
- Improve the facility so as to provide a better selling environment
- Create a team approach to sales
- Improve listening skills and customer handling techniques
- Better solve customer complaints
- Improve telephone selling
- Implement more profitable selling phrases
- Improve customer write-up and follow through
- Write more profitable repair orders
- Sell diagnostic labor more profitably
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Additional Info
| Video | .
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| Created By | RLO Training™ |
| Warranty | RLO Training™ Limited Warranty 1 Year |
| Recommended For | Advisors, Managers, Owners, Shop Foreman |
| Training Credits | AMI Credits 24 |
| Course Location | At the location to be determined by you this is an online workshop. Easy-to-follow Materials All of our classroom and live on-line workbooks and presentation materials are designed in an easy-to-read format,with space on nearly every page for notes. The workbooks contain valuable information which you can review long after you have completed the course. |
| City Location | Nationwide |
| Class Days | Wednesday |
| Time Slot | Day |
| Class Date | To Be Determined 6 2-hour sessions Will Be Held On Thursday begining on November 3rd 2011 12:00 - 2:00 CST |
| Starting Time | 12:00 - 2:00 CST |
| Delivery Format | Online |
| Course Includes | Easy-to-follow Materials All of our classroom and live on-line workbooks and presentation materials are designed in an easy-to-read format,with space on nearly every page for notes. The workbooks contain valuable information which you can review long after you have completed the course..
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| Presented By | RLO Training™ Instructor |
| Requirements | What are the minimum system requirements to participate in the online sessions? • Windows 2000 or XP • Pentium III 500 Mhz or higher • Microsoft Internet Explorer 5.x or higher, or Mozilla Firefox 1.5.x and higher • 128 MB RAM (256 MB RAM for Windows XP) • JavaScript and cookies enabled in browser • DSL/Cable Internet connection (BLIG members may use Dial-up) • 802.11-compliant Wi-Fi capability is recommended • Dedicated Email Account w/10MB Storage (not a free web-based email provider) • Speaker phone (with headset is recommended) • Calculator • Adobe Acrobat Reader • Quiet/Noise-Free Environment |
| Industry Sponser | The NAPA AutoCare Centers Business development group North Texas Auto Care Centers ntacg.com. There are paying for 2 members of each or they're member shops to attend. Special pricing for NAPA AutoCare Centers Is Copted by they're group. |
| Availability | This course will be scheduled and presented beginning November 3rd and will take 2 hours each Thursday until completion. Limited space is available. Late sign-ups will be able to switched to a different starting dates, times to be determined. |
| Group Affiliation | ntacg.com, NAPA AutoCare Center BDG, North Texas Auto Care Group |
| Sign Up Instructions | Sign up online. Use the purchase order section to enter purchase order number if you use them or your phone number if you don't. There will not be charges to you until the class forms and dates are determined. At that time you will be charged and the class material shipped to you. If you are a NAPA Autocare Center, or a ntacg.com member be sure and let us know so you get your special pricing. Please fill out and Fax 1 form for each attendee. PDF Form Link You are signing up for this course and it will begin as soon as the minimum attendees are filled. Please expect to be contacted with further details. NTACG Members iill receive 2 paid enrollments sponsored by their group.
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| If you have training online classes, or in person workshops in the North Texas Area and would like them listed contact us with details. Material must be aimed at professional vehicle service staff to be listed on this site. All classes have a review section for attendees to rate your material for all to see. |
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